Refund Policy

At SoftClose Solutions, we strive to provide exceptional services and ensure client satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

Eligible for Refund

• Setup fees within 30 days of service initiation
• Services not delivered as described in the agreement
• Technical issues that prevent service usage and cannot be resolved
• Duplicate payments or billing errors

Not Eligible for Refund

• Monthly subscription fees (non-refundable)
• Requests made after the 30-day guarantee period
• Third-party service fees or licenses
• Change of mind or business direction
• Failure to provide required information or cooperation

Partial Refunds

In certain circumstances, we may offer partial refunds based on the services already delivered. This is evaluated on a case-by-case basis.

Partial refunds may be issued for services that are partially completed or if only certain components of the package were utilized.

Service Cancellation

You may cancel monthly services at any time with 30 days' written notice. Monthly fees already paid are non-refundable, but services will continue until the end of the current billing period.

To cancel, email support@softclose.com with your account details and cancellation request.

Questions About Refunds?

If you have questions about our refund policy or need assistance, please contact us: